Terms & Condition and Privacy Policy

1. Detailed description of goods and/or services
Safilo South Africa (PTY) LTD is a business in the eyewear industry that distributes eyewear and related accessories.

2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within  2 days and delivery confirmed by way email notification.
(for e.g. booking number / booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable.)

3. Export restriction
The offering on this website is available to South African clients only.

4. Return and Refunds policy
The provision of goods and services by Safilo South Africa (PTY) LTD is subject to availability. In cases of unavailability, Safilo South Africa (PTY) LTD) will refund the
client in full within 30 days. Cancellation of orders by the client will attract a 1% administration fee.
(If appropriate – provide details of your policy regarding damaged goods. Also mention guarantees, warranties, etc.)

5. Customer Privacy policy
(Your Company) shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal
information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569 .

6. Payment options accepted
Payment may be made via Visa and MasterCard.

7. Card acquiring and security
Card transactions will be acquired for Safilo South Africa (PTY) LTD via PayGate (Pty) Ltd who are the approved payment gateway for all South African
Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the
website. Users may go to www.paygate.co.za to view their security certificate and security policy.

8. Customer details separate from card details
Customer details will be stored by Safilo South Africa (PTY) LTD separately from card details which are entered by the client on PayGate’s secure site. For
more detail on PayGate refer to www.paygate.co.za.

9. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is
South African Rand (ZAR).

10. Responsibility
Safilo South Africa (PTY) LTD takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,
customer service and support, dispute resolution and delivery of goods.

11. Country of domicile
This website is governed by the laws of South Africa and Safilo South Africa (PTY) LTD chooses as its domicilium citandi et executandi for all purposes under
this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

12. Variation
Safilo South Africa (PTY) LTD may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13. Company information
This website is run by Safilo South Africa (PTY) LTD (private company) based in South Africa trading as Safilo South Africa (PTY) LTD
 and with registration number 1997/002208/07 .

14. Safilo South Africa (PTY) LTD contact details
Company Physical Address:
3rd Floor Longpoint Building, c/o Fourways and Monte Casino Boullevard, Johannesburg, 2062

Telephone: 0115489600

Email: safilosa@safilo-sa.co.za

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